So, where did those lost subscribers go? Most of the losses are attributedto the company raising subscription rates by 60 percent on its DVD-by-mail service. The low numbers are also reflective of Netflix’s unpopular decision to split its DVD-by-mail business into a separate company called Qwikster — a move that Netflix later canceled after receiving backlash from its customer base."
Source: VentureBeat, 24th October 2011
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